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Kaki Gaming

How can we help you?

Find answers to your questions about Kaki Gaming

About Companions

Learn about gaming companions

What is a gaming companion?

A gaming companion (陪玩) is a verified player who plays games with you. They can help you improve your skills, boost your rank, or simply provide a fun social gaming experience.

Are all companions verified?

Yes! All companions on Kaki Gaming go through our verification process to ensure quality service and a safe gaming experience.

What games are supported?

We support 100+ games including Honor of Kings, League of Legends, Valorant, PUBG Mobile, Mobile Legends, Genshin Impact, and many more. Browse our platform to see all available games.

Can I choose my companion?

Absolutely! You can browse companion profiles, view their skills, ratings, and reviews before booking. Choose the companion that best fits your gaming needs.

User Guide

How to use Kaki Gaming

How do I create an account?

Click 'Sign Up' on the homepage, enter your email and password, or sign up with Google. Verify your email to complete registration.

How do I find companions?

Go to the Browse page, use filters to search by game, price, rating, or availability. Click on any companion to view their full profile.

What is KAKI?

KAKI is our platform's digital entertainment content. Purchase KAKI to access companion services and enjoy faster checkout with exclusive benefits.

How does VIP membership work?

VIP members get exclusive perks like priority booking, special badges, and access to top-tier companions. VIP status is based on your spending level on the platform.

Ordering

Book a companion

How do I book a companion?

1. Browse and select a companion 2. Choose your game and duration (hourly or per-game) 3. Make a secure payment 4. The companion will accept your order 5. Start playing together!

Can I cancel an order?

Yes, you can cancel before the companion accepts your order for a full refund. After acceptance, our cancellation policy applies based on timing and circumstances.

How long until a companion accepts?

Companions typically respond within 5-15 minutes. If an order isn't accepted within the time limit, it will auto-cancel and you'll receive a full refund.

Can I extend a session?

Yes! During an active session, you can request an extension. The companion will confirm availability and you can pay for additional time.

Payment & Refund

Payments and refunds

What payment methods are accepted?

We accept credit/debit cards (Visa, Mastercard), KAKI (our platform digital content), and various payment methods via Stripe. All payments are processed securely.

How do refunds work?

Refunds are processed within 5-7 business days to your original payment method. For disputes, contact our support team and we'll investigate within 24 hours.

Is payment secure?

Yes! All payments are processed through Stripe, a PCI-compliant payment processor. Your payment information is encrypted and never stored on our servers.

What if a companion doesn't show up?

If a companion fails to connect within 15 minutes of the scheduled time, you can report the issue and receive a full refund. Our support team handles all disputes fairly.

Companion Center

Become a companion

How do I become a companion?

Click 'Become a Companion', complete your profile with game skills and verification documents, then wait for approval. Once approved, set your prices and start accepting orders!

What is the platform fee for companions?

0%! Kaki Gaming charges ZERO platform commission on orders. Companions keep 100% of their order earnings. Only gift transactions have a 10% fee.

How do I receive my commission?

Connect your Stripe account to receive commission payouts directly to your bank. Payouts are processed within 1-2 business days.

What is Kaki Level?

Kaki Level is a companion ranking system based on completed orders, ratings, and response time. Higher levels unlock badges and increased visibility on the platform.

Account & Security

Account settings

How do I reset my password?

Click 'Forgot Password' on the login page, enter your email, and follow the instructions sent to your inbox to create a new password.

How do I report a user?

Go to the user's profile, click the menu icon (three dots), and select 'Report'. Describe the issue and our team will review within 24 hours.

Can I block someone?

Yes, you can block users from their profile page. Blocked users cannot contact you or view your full profile.

How do I delete my account?

Go to Settings > Account > Delete Account. Note that this action is permanent and all your data will be removed.

Browse all help articles

Become a companion

Getting started

Orders & payments

Account & privacy

Trust & safety