What if the companion does not show up?

Updated 2026-08-09

A no-show is frustrating, but your KAKI is protected: it stays locked with the platform and is never released to a companion who did not deliver the session.

If the order was never accepted

Nothing to do — the order cancels itself after the 30-minute acceptance window and the full amount, plus any coupon, is returned automatically.

If they accepted but never showed

1. Try the order chat first

Message the companion in the order chat — the chat record is also your evidence later.

2. File a dispute

Open the order and tap File Dispute (available while the order is in progress or waiting for completion confirmation, before both sides have confirmed). Attach evidence: chat records, screenshots and timestamps.

3. Platform review

Our team reviews both sides. If the companion is found at fault, 100% of the locked KAKI is refunded to your balance. Submit the dispute as soon as possible after the scheduled session.

Companions who repeatedly fail to show up receive formal warnings and can have their account suspended. If you need extra help, email [email protected] with your order number.